Classes – new sign up rules and additional HIIT Class

Let’s ensure that everyone gets a fair opportunity to book

Our classes are extremely popular at the moment due to our great instructors and fabulous weather.

As a result we can see that members are booking in early to secure their place. Unfortunately we have also noticed that many members are not turning up to classes that they have booked – and this means that other members are missing out un-necessarily.  We are therefore introducing some new rules regarding booking classes, to ensure that everyone gets a fair opportunity to book.

BOOKING 2 WEEKS IN ADVANCE

You will now only be able to register for a class 2 weeks in advance.  This will ensure that members are booking into a time slot that they know they will be able to attend.

NO SHOW – 3 STRIKES POLICY

To discourage members booking classes that they may not actually be able to attend, we are implementing and enforcing a 3 strike policy for no-shows.

• If you do not show up to a class that you registered for – the teacher will mark you off as a ‘late cancel’ and you will be given a strike
• If this happens 3 times – you will accrue 3 strikes for a no-show and you will be suspended from booking into classes for a 1 month period.

EARLY CANCEL – AVOID A STRIKE

We understand that sometimes, something comes up (eg you might miss the ferry) and you may not be able to attend a class.  Well if you are no longer able to attend a class that you are registered for, you can ‘early cancel‘ but this needs to be within a 2 hour window of the class start time.  This will give people on the waitlist a chance to enjoy the class.

WAITLIST

KEY POINTS

• you must cancel 2 hrs prior not receive a strike from a ‘late cancel’
• if you are waitlisted, check your emails 2 hours prior to a class to check your status